Cookies are small text files placed on your device when you visit our site. They help us recognise your browser, remember basic preferences and support the technical side of running your account smoothly. At Surge Casino, we use cookies responsibly and only for purposes connected to keeping your experience secure and consistent. This Surge Casino cookie policy explains what these files do, why we rely on them and how you can manage them at any time.
Why We Use Cookies at Our Casino
Cookies allow us to keep your account session active while you play, so you are not repeatedly asked to log in during a single visit. When you sign in to Surge Casino, a cookie helps confirm that it is really you accessing your account, which supports the security checks we apply during registration and verification.
We also use cookies to remember certain preferences you set while browsing, such as your preferred language or currency display. This means you do not need to reselect these details every time you move between pages or return to a game you were previously viewing.
During active play, cookies help maintain a stable connection between your device and our servers, which reduces interruptions while a slot or live table game is loading or running. This is particularly relevant for game types that require real-time data exchange, such as live dealer tables, where a dropped session could interrupt a hand or spin in progress.
In short, our use of cookies is tied to functionality and account security rather than anything unrelated to your direct experience with us. We do not use this policy to describe unrelated data practices. If you would like more detail on how your personal information is handled more broadly, we encourage you to read our full Privacy Policy alongside this document.
Types of Cookies We Deploy
We categorise the cookies used across Surge Casino into the following groups. Each serves a distinct and confirmed function.
- Essential or Strictly Necessary Cookies: These support core account functions, including staying securely logged in during your session, maintaining connection stability during gameplay and supporting the verification steps required during registration and withdrawals.
- Functionality Cookies: These remember settings you have chosen, such as display language or currency, so you do not need to reset them each visit.
We do not currently use this policy to describe cookies tied to advertising personalisation or third-party analytics tracking, as these are outside the scope of the confirmed cookie functions used on our platform. Should this change, we will update this Surge Casino cookie policy to reflect any new categories introduced, along with the reasons for their use.
You can review your current Surge Casino cookie settings at any point through your browser or through any on-site preference tool available to you, which is covered in more detail further down this page.
Third-Party Cookies in iGaming
Some of the games available through Surge Casino, including titles such as Money Train 3 and Elvis Frog in Vegas, are supplied by external game studios. These providers may place their own cookies when a game loads, which helps the game run correctly, track in-play progress during a session and prevent technical faults such as a spin or hand not registering properly.
Similarly, when you make a deposit or withdrawal using payment options such as Visa or Mastercard, POLi bank transfers, or e-wallets like Skrill or Neteller, these providers may use their own cookies as part of standard fraud prevention and payment verification checks. This is a normal part of how secure online payments are processed and is separate from any cookies we place directly.
We do not control the specific cookies set by these external partners once you are interacting with their systems, whether that is a game window or a payment gateway. We recommend reviewing the individual privacy or cookie disclosures of these providers if you would like further detail on how they handle information during your session.
Managing & Deleting Cookies
You can manage or withdraw cookie consent at any time using your browser settings. Most browsers allow you to view, block or delete cookies through their privacy or settings menu, and you can generally choose whether to accept all cookies, block specific categories or be notified before a cookie is set.
To adjust your Surge Casino cookie preferences for New Zealand players, we recommend checking your browser settings directly, as this is the most reliable way to control what is stored on your device across sessions.
Please keep in mind that blocking essential cookies may affect core site functionality, including your ability to stay logged in, complete verification steps or maintain a stable connection during live games. If you are having trouble with any part of your account after adjusting cookie settings, our support team is available by email and through our on-site help pages, which cover common questions related to account access, bonuses and verification.
You can Manage Cookie Preferences directly through your browser at any point, without needing to contact us first.
Policy Updates & Contact Information
We may update this cookie policy from time to time to reflect changes in regulation or in how our platform operates. Any changes will be posted on this page, and we encourage you to check back periodically, particularly if you have concerns about how cookies are used across your account.
If you have questions about this Surge Casino cookie policy or need help adjusting your settings, our support team can be reached by email, with additional guidance available through our on-site FAQ and help pages covering account verification and payments.